Embark on a transformative journey with Nederman, shaping the future of IoT solutions for air filtration systems. As our new Technical Support Engineer this is your chance to dive into cutting-edge technical innovation, work with highly skilled colleagues in a dynamic team, and elevate your career with us. If you want to contribute to solutions that make a tangible difference in the world, Nederman is the place for you. We go beyond products; we create solutions that make a real impact.  

As we embrace a more interconnected future with our IoT-enabled solutions and our new state-of-the-art office in Helsingborg, we invite passionate individuals to share our vision and be part of something truly transformative.

Our product

Our digital platform goes beyond traditional filters, providing key insights to optimize performance, reduced costs, and enhance environmental compliance. With a focus on connectivity, our OTC program spans cloud and gateway development, operations, and support, uniting industrial equipment seamlessly. Currently, our IoT-platform boasts a substantial client base and 15+ persons working with Nederman OTC.

What you will do

As one of our Technical Support Engineer, you will play an important role in delivering technical and product support for a globally distributed network of interconnected industrial and advanced measuring equipment. You will work to resolve issues using the telephone, email, and remote access tools. Your role extends to collaborating with both business and technical stakeholders to comprehend software functionality and contribute to the creation of comprehensive documentation for support and training purposes. Key tasks include:

• Commissioning and client configuration of new IoT systems

• Onboarding, training sessions, and learning activities for customers, Nederman sales companies, and field service technicians.

• Third-level support and troubleshooting software, hardware, and connectivity issues globally.

• Engage in some project management and roll-out of new platforms, including software version testing and device migration.

• Identify and report recurring and critical issues while offering feedback on best practices and functional improvements.

We believe you have

We are looking for someone with several years of technical support experience. You should have a keen interest and knowledge with industrial controls/SCADA systems, electronics´ or computer networks. This could include experience within industrial PLCs, industrial software and/or industrial communication protocols. It is plus to have knowledge or interest for/with IoT devices.

We expect you to be flexible and resilient and committed to growing with the company. The environment is fast-paced and rewarding in a global setting and requires you to be endurant. The role also demands a highly collaborative approach and having a positive attitude. Excellent interpersonal and communication skills will be valuable, as well as having good written and verbal communication skills in English. To be organized and able to successfully handle multiple requests and tasks with an ownership approach is also an important part.

What we offer you

At Nederman, you are part of a fast-growing international company with sustainability at its core, where your work contributes to efficient production, environmental benefits, and safer workplaces worldwide. Our culture is characterized by employees who care for each other and the planet, demonstrating the courage to act. We value continuous learning and offer extensive opportunities for you to develop your skills and knowledge through our global training platform. 

At our headquarters in Helsingborg, we are thrilled to have moved into our new world-class facilities. Along with being part of this exciting journey, you will enjoy market-competitive compensation and benefits, including a generous annual healthcare allowance, as well as access to our local canteen, which serves subsidized lunches daily.

Apply today

We are collaborating with Nexer Recruit regarding this recruitment. Please contact recruitment consultant Johanna Värmfors at Johanna.varmfors@nexergroup.com, or +46 730 821 230 or Artan Bitiqi at artan.bitiqi@nexergroup.com, or call +46 723 61 28 44 should you want to learn more about the position. We are looking forward to hearing from you!